How to Improve the Experience of Those in Custody

Last summer I received an email from an employee at the Department of Corrections. They expressed interest in forming an advisory council to gather feedback. Since then, I’ve put more effort into self-reflection and analysis than at any other time since my first few years in prison.

It’s not easy to pin down what was effective in my process. I know I always felt like I had to figure my shit out, for a lot a reasons. Partly, I was motivated to:

  • Redeem myself in the eyes of my parents, my wife and my son
    • They were both motivation and support
  • Reward those who had not turned their back on me
  • Deserve not to be despised by my daughter
  • Make up for what I had done
    • Not to even the scales (as if that were possible), but to atone
  • Prove I wasn’t the type of person to senselessly do something like that
  • Deserve another shot at life, and ensure I could make the most of it
    • I knew I would only ever get one

Those were the essence of my commitment, the fuel. But what actually made it work? How did I rehabilitate myself? That is what the Director of the Department of Corrections is asking. And it’s a worthwhile question.

It Makes Sense to Ask the Impacted Population

I remember feeling disoriented when I read their initial email. I didn’t know what to make of it. I didn’t trust myself to read it without projecting my own hopes onto it; and, I didn’t believe what I thought I read.

We are interested in learning how we can improve the experience of those under our jurisdiction and support them toward a fulfilling life outside the judicial system.

– Renee’

I felt barely confident enough to reply, but I had to investigate. While talking to Renee’, I felt I could trust her. Sometimes you can tell a lot about a person by talking to them. Our conversation helped me decide to at least speak from my experience and give them space to do with that what they will.

But, I allowed myself the determination to walk away if they take advantage. Of course I felt cautious. These were agents of the system that housed me, that kept me from my family for two decades.

While incarcerated I didn’t feel supported by the system. Some things provided a framework for my rehabilitation. Some people helped soften the hard edges of the system and reaffirm my commitment. But my recovery was my own; I put in the work.

Now that very system seems curious about my process.

A Worthwhile Question Deserves a Penetrating Answer

I’ve since spoken with a few members of the administration of the Department of Corrections. They all seem open and genuinely interested. I appreciate that. It makes me willing to put effort into answering their questions.

Their questions are straightforward:

  • What worked for you?
  • How did we help you?
  • What hindered you?
  • What could we have done better?

Sometimes the simple questions are the hardest to answer clearly. Of course the answer cannot be as concise as the question. One of our goals is by December 2024 to compile lists of behavioral patterns and environmental barriers. It seems daunting, but I think we can identify common threads to our diverse stories.

I will have discussions with the successful people I know; we will focus on their lived experiences. I will collate their successes and struggles – try to find the essence of the wisdom they lived, so I can faithfully amplify their voices. And I will speak for my friends: some of whom are still struggling, and some of whom will never get a real opportunity to be successful outside the walls of a prison.

Citizens Advisory Council

In June 2023, the Department of Corrections (DOC) reached out to several dozen people in an effort to form a team willing and capable of providing valuable feedback regarding their experience. The Director of the DOC wants to lead the Department in learning how they can improve the experience of those under their jurisdiction and support them toward living a fulfilling life outside the judicial system.

The Citizens Advisory Council is an informal, volunteer group of 20 people contributing to the DOC from their lived experience. Combined, members of the group have over:

  • 200 years incarcerated and/or on community supervision
  • 240 years living full and productive lives after justice system involvement

Through a number of meetings the group has outlined a statement of purpose, a few guiding principles, and identified a few core values.

Purpose

From our collective experience, we partner with DOC to cultivate hope and positive change while assisting with the Department’s culture shift.

Guiding Principles

Aim for the Heart

How we share our message is as important as the message itself. We speak from our heart directly to your heart.

Focus on What Matters

We focus on impactful activities that empower growth

Compassionate Accountability

We prioritize compassionate accountability that promotes positive change in a manner that builds the individual.

Be a Conduit for Hope

We share our personal experience of hope to model the possibility of living an authentic life.

Values

  • Integrity
  • Family
  • Helping Others
  • Honesty
  • Meaningful Work

The Work of the Council

Hope Inside the Walls

Members of the Council share their stories inside secure facilities in an effort to give hope and help change the narrative for those incarcerated.

Former DOC offenders share Hope Inside the Walls

Criminal Justice Workgroups

Members of the Council participate in workgroups alongside judges, county attorneys, public defenders, DOC staff, probation and parole officers, and members of the Crime and Justice Institute.

  • Effective Supervision Workgroup
  • Conditions Workgroup

Internal DOC Functions

Members of the Council participate in training events for the DOC and contribute thoughtfully to staff in the performance of their duties.

  • Department All New Staff Orientation
  • Prison New Employee Orientation
  • Placement Unit
  • Desistance Coordinator

A Balanced Stance

It is important to note that most people would not reflect with fondness upon their experience under the DOC. Life in an institution is not good. However, acknowledging it could be better does not diminish the people who run the institution. Most employees of the DOC are trying their best to do difficult and important jobs. Some approaches are better than others; and good training and support helps. But the employees themselves have worth.

The individuals under the care of the Department of Corrections equally have worth. Residents of secure facilities are there as punishment, not for punishment. If there is dignity in the law, there is dignity in what it requires and what it imposes. Those under the care of the DOC are more than just their crimes.

Conversation Is a Powerful Driver of Change

I recently committed to write about and broadcast conversations dealing with issues of rehabilitation, recovery, and reintegration. I want to highlight a direct, honest, practical approach to cognitive and behavioral change – brought to life by my own lived experiences and those of others I know who are confronting their issues.

My motivation stems from the work I’ve been doing with the Citizens’ Advisory Council. While presenting at secure facilities, we try to draw people into participating. Those conversational parts of our sessions feel most meaningful and impactful.

They remind me of the conversations I had with my closest friends throughout my years in prison. I miss that. And I know that kind of interaction – processing through our shit together – was instrumental for me in growing up. I want to capture that and reproduce it. I want to write about it. And I want to record some of it in action and broadcast it.

I hope that work can find an audience out in the world. It could be a powerful vehicle to encourage recovery for those incarcerated, should administrators allow that content to be made available inside facilities.

The Echo Chamber

People are isolated inside prisons. They have limited access to media, mostly television and books. Their ability to interact with other people is tightly controlled and follows just a few patterns:

  • institutional staff trying to manage them
  • treatment staff and volunteer groups trying to reach them
  • approved visitors maintaining relationships with them
  • other people on the yard telling and showing them how to be

So many people in prison pass around the same old stories. Some try to enforce certain codes of conduct. Others complain about how unfair the system is, spreading tales of mistreatment by the courts, their previous parole officer, their family or even their victims.

I get how those things can feel so engrossing. But how much effort are they worth? I’d rather focus on health, sanity, and growth. Put effort where you can make an impact. The things you repeat – in your head, or to those around you – do have an effect on both you and them.

A Different Point of View

It is vital to get different stories inside the facilities. People need to hear that others have made it so they can believe its possible for them too. People need to hear that the problems they face are not insurmountable. People need to hear they are not forgotten, they matter.

Some will waste away without those stories – giving up on themself and their health, becoming feeble in a hard environment. Others will viciously punish themself and find creative ways to lessen or end their own suffering. Yet others will blind themself to their own potential and commit to destructive patterns of behavior that will bind them to the system.

The only way out is change. People can change – it is much more unusual not to change. Our default modality is to adapt. We adapt to our environment. We adapt to those we care about, who we surround ourselves with.

The story we tell ourselves determines how we interpret our environment. The stories we listen to shapes the story we tell ourselves. That is the power of conversation and inside it needs a change.